Test Your Patients—Not Their Patience

Recently, I tried to reach a doctor who I have great respect and admiration. I had sent him an email previously and 3 weeks later, had not heard back from him. He’s a busy man and I appreciate that fact, but he gave me his card and asked me to call him about working together on a project.

Not knowing if the good doctor had received my email, I just wanted to confirm receipt of the email, so I proceeded to call for confirmation. I was not ready for the frustration to come.

While on the phone with this doctor’s office, I was offered a laundry list of options to pick from. I spoke with a young lady in her 20’s who insisted on getting my name and birthday even after I explained that I just needed to confirm that the doctor received my email and was not a patient. Three times she transferred me to a voicemail box that hadn’t been set up.

My last attempt to make contact, I got lucky and a man answered who did not pass me off to a non-working voicemail and he told me that the doctor I was seeking was out of town. He couldn’t tell me if my email from 3 weeks earlier had made it or not. So, all my time was an act to test my patience, and it did.

I can only hope his patients don’t face the same frustration as I experienced as a non-patient.